Insights
How travel programmes are really built, priced and measured.
Most writing about corporate travel comes from someone selling something. These come from research into how the commercial structures actually work. They will sometimes disagree with the received wisdom, including the received wisdom I have held myself.
01The problems your tender won't fixA tender changes your supplier. Some of what is wrong with your programme belongs to someone else entirely, and it will still be there afterwards under a new logo.4 min read · Tendering02Poor service does not always mean you need a new TMCSometimes it does. But before you act, it is worth understanding how a travel management company actually makes money on your account.4 min read · Service
Coming next: why the cheapest transaction fee becomes expensive · 55% hotel compliance does not mean 45% ignored policy · a negotiated airline discount is not necessarily a saving.
Recognise any of this in your own programme?
Speak to Karen →