Insights
How travel programmes are really built, priced and measured.
Most writing about corporate travel comes from someone selling something. These come from research into how the commercial structures actually work — and they will sometimes disagree with the received wisdom, including the received wisdom I have held myself.
01Your tender will probably reappoint your incumbent, on worse termsBefore you start a TMC tender, it is worth knowing how they usually end. Corporate travel tenders happen constantly. They very rarely change anything.4 min read · Tendering02Poor service does not always mean you need a new TMCSometimes it does. But before you act, it is worth understanding how a travel management company actually makes money on your account.4 min read · Service
Coming next: why the cheapest transaction fee becomes expensive · 55% hotel compliance does not mean 45% ignored policy · a negotiated airline discount is not necessarily a saving.
Recognise any of this in your own programme?
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